following on from my previous post

Activities re-design

Re-assign, good afternoon sir, my name is danny, how may i help you today? (echo echo on the phone!, )

How can this activity be outsourced? to a land where the mango’s and monkey’s roam free, the cost of living close to a penny, and the sun only shines on TV, sounds like one way ticket it is for me!)

Apply when:

You don’t perform the activity at world class levels

Resources are limited and focus is on core competencies

Competitor performs this activity at world class levels

It is neither a core competency, nor it is critical

How can existing activities and decisions be moved to a different organisation? (dam! I gotta commute now? monthly intercity pass it is then. opps! im not that old lol )

Another organisation has skills or resources you lack

It is too difficult to change previous operating model or culture

You want to take advantage of someone else’s branding

How can suppliers / partners perform this activity?

The supplier or partner has skills, assets or economies of scale that you lack

The activity is not a core competency

The activity is in an area of the business that may change rapidly in the future, and you need flexibility

How can the organisation perform an activity that the customer is already performing?. hey! I thought of that before!, grrrrrr dragon's den (before you shell back at me, I am a huge fan of the show along with the wonderfully creative talent that appear on it... okay, proudness creeping in, keep it in check lol)

The customer wants more value and / or convenience

The organisation wants to get closer to the customer

How can the customer perform this activity?

Customers want to be empowered to help themselves (self serve)

Costs need to be reduced

Certain customer segments are not profitable

How can cross-training integrate and compress tasks?

Processes are not complex enough to justify a specialist

Multiple tasks are needed to produce an outcome

Only 25% (estimated) of cases or less require special expertise

----------

Off course these points are just a brief snapshot for assessing viability to re-assign tasks, processes or entire business units. Further investigations supported by feasibility study and a business case would be compiled and presented to the Wii happy board room, stressing savings and benefits.